ID Documents: Get Ready!
New to QQPK Poker? Your ID documents are the most important part of KYC. To keep your account secure and speed up the review, please follow the guidelines below to prepare and upload your documents.
Accepted ID Document Types
We accept the following government-issued ID documents that are still valid:
- National ID card (both front and back are required).
- Passport (photo page and personal details must be clearly visible).
- Driver’s license (available for some regions—please check with customer support).
Reminder: Your ID must be within its validity period, with at least three months left before expiry; expired documents cannot be approved.
ID Document Requirements
To avoid back-and-forth resubmissions, please make sure your uploaded ID meets all of the following:
- Clarity: Image is sharp, with no blur, strong glare, or obstructions.
- Completeness: Must show your full name, date of birth, ID number, signature, and expiry date.
- Authenticity: Original document only, with no edits, white-outs, or any kind of tampering.
- Consistency: The name on your ID must match your QQPK account name exactly.
- Signature: For double-sided IDs, both sides must clearly show the signature area.
How to Scan or Take Photos
You can use a scanner or your phone camera to submit your ID. Just keep these tips in mind:
- Use bright, even lighting and avoid shadows or strong glare.
- Hold the camera straight above the document and keep it in focus—don’t shoot at an angle.
- Make sure all four corners of the ID are fully visible and not cropped out.
- Accepted file formats: JPG, PNG, and PDF.
- Keep your phone steady while shooting to prevent blurry images.
Before you upload, zoom in once to check that the text and photo are clear—this greatly improves your chances of passing KYC on the first try.
Proof of Address: Easily Verify Your Address
Proof of address is an essential part of QQpoker KYC verification. Follow the guide below to prepare your documents and upload them so the system can quickly verify your address and keep your account secure.
Accepted Proof of Address Documents
These are the most common types of proof of address we can accept:
- Bank statement
- Water bill
- Electricity bill
- Gas bill
- Internet / phone bill
- Credit card statement
- Household registration transcript (available in some regions)
All documents must show your name, address and the issuer’s logo, and must be issued within the last 3 months.
Key Requirements & How to Submit
To increase your chances of approval, please make sure your documents meet all of the following before you upload:
- Your name and address must match your registered account details exactly.
- All information must be clearly visible, with no edits, marks or blurred areas.
- Files should be in color (scan or photo), and the full document must be visible (don’t crop out important details).
How to submit:
- Log in to your QQpoker account and go to the KYC verification page to upload your proof of address.
- If you have any trouble with uploading or file formats, you can contact customer support for help at any time.
Proof of Address – FAQs
What if I don’t have any bills in my name?
If you don’t have any bills, you can provide a household registration transcript or a bill under a family member’s name, and upload a document showing your relationship (for example a household registry) so the review team can confirm that you live at the same address.
Can I use an e-bill or online statement?
Yes. You can print the e-bill and take a photo, or upload a clear screenshot directly. As long as the information is complete and easy to read, it will be accepted.
How long does address verification take?
In most cases, reviewing your proof of address takes about 1–3 business days. If anything is missing or we need extra information, customer support may contact you and ask for additional documents.
Selfie with ID: Verify Your Identity Fast!
The selfie with your ID is the final key step in QQPK KYC. It confirms you are the same person as on your ID document, helps prevent identity theft, and keeps your account secure.
Why do I need a selfie with my ID?
This step matches your face with the ID you already submitted and confirms the account owner is the same person as the document holder.
- Helps prevent others from using or stealing your identity.
- Adds extra security for withdrawals and other important actions.
- Speeds up risk checks and shortens the overall KYC review time.
Note: The document you hold in the selfie must be the same type of ID you submitted earlier (for example, the same passport or the same ID card).
Photo requirements and pro tips
Before you upload, check that your selfie meets all of the following requirements:
- Good lighting: Choose a bright place and avoid harsh shadows or strong backlight.
- Face clearly visible: Look straight at the camera with your full face visible. Don’t wear a mask or cover your face.
- ID details shown: When holding your ID, make sure your name, photo, ID number, and expiry date are all clearly visible.
- Same document: Use the same ID document you uploaded in the previous step.
- No beauty filters: Turn off beauty mode, heavy retouching, or any filters.
- File size: Make sure the file size and format match the upload page requirements.
Photo tips:
- Use your phone or camera in high-quality mode so the image stays sharp.
- Adjust the angle so your face and ID are both close to the camera and clearly visible.
- Ask a family member or friend to help take the photo to avoid shaky hands or poor focus.
- After taking the photo, zoom in to check that your face and the ID details are clear before uploading.
Selfie with ID – common questions
Why do I need to provide a selfie?
The selfie with your ID confirms you are the same person as on the document. It’s an important step to prevent identity theft and suspicious withdrawals.
What if my selfie isn’t clear?
Move to a brighter place or adjust the distance and angle so the camera can focus better. If you still can’t get a clear shot, please contact customer support for help.
Is my data safe?
All KYC data you provide is encrypted during transmission and storage, and managed strictly under relevant laws and our privacy policy. It’s only used for identity verification and risk control, so you can submit it with confidence.
KYC got rejected? Common reasons & easy fixes
If you receive a QQPK KYC rejection notice, don’t panic. The cards below break down the most common reasons and how to fix them. Check each category, adjust your documents, and resubmit – in most cases your verification will go through smoothly.
Common issues with ID documents
If your “ID document” didn’t pass, it’s usually one of these:
- The document is expired, or will expire very soon.
- The upload is blurry, so your name, photo, or ID number can’t be clearly read.
- The image is cropped and key info is missing (signature, expiry date, etc.).
- The name on the ID doesn’t match the name on your QQPK account.
Common issues with proof of address
When “proof of address” fails, it’s usually about date or mismatched info:
- The bill or document was issued more than 3 months ago.
- The name or address on the document doesn’t match your registration details.
- The document type you provided isn’t on the accepted list.
- The photo or screenshot is cropped, so parts of the document are missing.
Common issues with selfie checks
The hand-held selfie is used to match your face with your ID. If it doesn’t meet the rules, it can be rejected:
- The photo is too dark or overexposed, so your face or ID details are unclear.
- The ID is too far from the camera, making key information hard to read.
- Your current selfie looks very different from the ID photo, or you used a different ID than the one uploaded before.
What to do after a failed KYC
After you get a rejection notice, follow these steps to review and resubmit:
- Check the system message or support ticket to confirm which document failed.
- Retake or rescan the document, making sure the image is clear, complete, and free of glare or obstructions.
- Confirm the document is still valid, and that your name and address match your registration info.
- Upload again using the required file format and size, then resubmit for review.
If multiple attempts still fail, take a screenshot of the error and contact QQPK support directly. Our team can help you confirm whether your documents meet the requirements.
Conclusion
KYC verification isn’t just a routine step – it’s the first line of defense protecting your QQPK account.
Have the right, clear documents ready and your review will go smoother, making deposits and withdrawals feel much safer.
Thanks for taking the time to read this QQPK KYC guide. By now, you should understand the full verification process, the types of documents you need, and how to handle the most common issues. KYC verification isn’t only about meeting legal requirements – it’s designed to protect your funds and account security, so every login and every session at the tables feels more secure.
If you’re still unsure about any step, feel free to contact customer support so our team can help you double-check your documents and verification status. Enjoy your games and good luck at the tables – have fun with safe, thrilling poker action on QQpoker!
